rivendellrose: (Default)
[personal profile] rivendellrose
Dear McAfee Virus Scan:

When I renewed my subscription to your product last month, it was with the knowledge that, as a college student whose life revolves around writing essays on her computer, I cannot afford to lose material to virus-induced system-crashes.

Seeing that, you will, no doubt, be able to understand why I was happy when, five minutes ago, your automatic update program started downloading updates for my computer. "Oh, good," I thought, "my computer will be happy and safe from all those nasty things floating around the internet, and I can continue writing my gigantic final paper in peace."

Until your lovely automatic-update program somehow misinterpreted my typing in Word as a command that yes, I would like the computer to restart. Immediately. Without saving the rather clever closing sentence I had just constructed for the last paragraph of my final paper. Surely you can understand why I was upset, on realizing that I had lost that very long and carefully constructed sentence that tied the entire paragraph together with my thesis, and finally put me onto the 11 page mark on this supposedly-fifteen-page paper.

And still more so when I realized that, somehow, the update didn't even work. You fucking sons of bitches, I'd really like to know what the fuck I give you my money for. And if I ever, and I mean ever find some sort of feedback address on your useless data center, you can bet I will be sending a variant of this email to you for your perusal.

Very very not happily yours.

Date: 2004-12-15 12:03 pm (UTC)
From: [identity profile] spazzychic.livejournal.com

Suuuuuuucccckkk.

The popup window normally has a We downloaded stuff. Would you like to restart? With a default on yes. Therefore, if it was an enter key or a "y" key you hit next, just as the box popped up over your work, boom.

What do you mean the update didn't work?

Date: 2004-12-15 12:09 pm (UTC)
ext_18428: (Default)
From: [identity profile] rivendellrose.livejournal.com
Yeah, I'm sure it was something like that.

McAfee claims something isn't activated and needs to be downloaded again. I'm honestly too busy with my paper to care at the moment, but that was just kind of the final straw.

Date: 2004-12-15 12:03 pm (UTC)
From: [identity profile] diea.livejournal.com
McAfee sucks. So does Norton. It's my opinion that they all suck. And they do nothing to help us. I currently have Symantec. I run it. It takes an hour and half. It finds nothing! I love my Ad-aware though.

Really sorry about losing your sentence. That would piss me off so much. Heh You really should send this to McAfee.

Date: 2004-12-15 12:11 pm (UTC)
ext_18428: (not paid enough)
From: [identity profile] rivendellrose.livejournal.com
Yeah. It's not so much any one particular program as just a general crap-ness with all of them.

It's so frustrating to know I had the sentence right and now it's gone, and I can't fucking remember how I said what I was trying to say. Grrr... stupid essay-writing.

Date: 2004-12-15 05:34 pm (UTC)
From: [identity profile] shoeless-girl.livejournal.com
Oh God, that really really sucks!
I'm very sorry :(

Date: 2004-12-15 09:52 pm (UTC)
ext_18428: (not paid enough)
From: [identity profile] rivendellrose.livejournal.com
Thanks, it turned out okay. I'm hoping to have the damned thing written before I go to bed tonight!

Date: 2004-12-15 06:36 pm (UTC)
From: [identity profile] narsilion.livejournal.com
Oh, I'm so sorry!
I know that the sentence will come back to you though. (probably in the middle of the night of course).
Hope the rest of your day is better.

Date: 2004-12-15 09:52 pm (UTC)
ext_18428: (Default)
From: [identity profile] rivendellrose.livejournal.com
It's okay... I found another way to say it, I'm just pissed off because I had it so right that first time, and the second one didn't feel quite as eloquent. Rewriting never works quite so well.

Date: 2004-12-16 12:32 am (UTC)
From: [identity profile] zhapper.livejournal.com
Argg. I hate McAfee. The school has a free version of VirusScan that doesn't mess with you as much. You can grab it from here: http://www.washington.edu/computing/software/uwick/contents.html

Date: 2004-12-16 08:31 pm (UTC)
ext_18428: (Default)
From: [identity profile] rivendellrose.livejournal.com
Eh... might as well stick with McAfee, since I already paid them for another year. I just need to pay more attention when they're updating, darn it.

Date: 2004-12-16 08:33 pm (UTC)
From: [identity profile] zhapper.livejournal.com
Yeah, it's McAffee, just not that invasive online version that makes you log in and tells you that hackers are going to eat your brain if you don't buy a firewall RIGHT NOW! Good luck on your finals, though. :)

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