sometimes i love technology
Jun. 22nd, 2009 07:11 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rivendellroseSo, I don't especially love phones, and I don't have any strong feelings one way or the other about Verizon as a company (although I do hate their customer service system at their physical stores, which consists of assuming that everyone who walks into their store will somehow intuitively know that they have to go up to one of the kiosks, enter their information, and take a number, rather than waiting for an employee to notice them like they would in any normal shop).
However. I do love their website. Let me explain.
About ten minutes ago, I accidentally locked my phone. I don't ever lock my phone. The last time I locked it was also an accident, and it happened something like five and a half years ago, right after I got the thing. I don't remember what my code is. Why would I? So I run through every four-digit code I can think of that I might have used, give up, and check their website, thinking, well, it's me - I'm unlikely to have changed it from the default, right? I hope? But I'm dreading checking their site, because customer service sites are usually nightmares for me, because apparently I don't intuit websites the way the rest of the world does or something. But it was so easy. I found my model, pulled up the user guide, used the little search box for "lock," came up with the article on setting a new lock code, and right there it told me what the default is, and less than two minutes after opening their site, the problem is solved! Tada!
Now that's a good customer service website. ♥
However. I do love their website. Let me explain.
About ten minutes ago, I accidentally locked my phone. I don't ever lock my phone. The last time I locked it was also an accident, and it happened something like five and a half years ago, right after I got the thing. I don't remember what my code is. Why would I? So I run through every four-digit code I can think of that I might have used, give up, and check their website, thinking, well, it's me - I'm unlikely to have changed it from the default, right? I hope? But I'm dreading checking their site, because customer service sites are usually nightmares for me, because apparently I don't intuit websites the way the rest of the world does or something. But it was so easy. I found my model, pulled up the user guide, used the little search box for "lock," came up with the article on setting a new lock code, and right there it told me what the default is, and less than two minutes after opening their site, the problem is solved! Tada!
Now that's a good customer service website. ♥
